Refund and return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
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However if you would like to return becouse you just changed your mind, we are happy to refund unopened items within 30 days of delivery for a full refund and you will pay for the delivery cost for two ways.
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We are not obliged to refund because of changes in your circumstances or your change of mind. Please take your time to make your buying decision, we won’t hurry you. Warranty is given in addition to consumer guarantees and we cannot exclude them.
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Our technician\s and staff will need to assess any claimed fault, however we will troubleshoot with you upon contact, to rectify the issue ‘in situ’ if possible. Items for which warranty is claimed must be returned by the buyer promptly, at the buyer’s expense. Please call us and discuss your ‘back to base’ return as we won’t accept returns without advanced notice.
Returns for items that you think are broken in transit, incorrect or do not fit what you expect, given the descriptions of the product, must occur with 30 days of arrival and QRS Medical must be told immediately. We do not accept returns unless it first approves those returns. 30 days is more than reasonable to discover something wrong or missing, and to start talking to us. Note that returns does not mean you simply changed your mind. Change of mind returns are not accepted. Note, that this does not mean that we accept returns if you knowingly bought the wrong thing or if you accidentally bought the wrong thing, we all live with our decisions.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
All goods listed on our website (with the exception of liquids, feeds, consumable products and parts) are subject to a warranty shown at the product page. The warranty covers all product faults with the exception of those attributed to intentional or accidental damage and/or reasonable wear and tear. The warranties and guarantees offered by the seller to not cover any loss or damage to eggs or livestock.
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If a fault should develop within the given warranty period, the buyer should inform the seller immediately.
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If a fault develops within the warranty period, the seller may request that the goods are returned for inspection, the buyer will cover the shipping cost to the seller, If the goods are confirmed as faulty by the seller upon their return, the seller will offer to repair, replace or refund the goods.
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If the buyer agrees that the seller should repair or replace the goods, the seller will cover the costs of returning the repaired or replaced goods to the buyer.
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If the buyer and the seller agree a refund for the goods, the buyer will be refunded partialy with the cost of the
goods after calculate the consumption fees by the seller.
If, upon receipt by the seller, the returned goods are deemed to be in working order, with no inherent fault; it will be the responsibility of the buyer to arrange and cover the costs of re-delivery. The seller reserves the right to withhold the goods until such a delivery is arranged and paid for.
When returning goods to the seller for any reason, the seller must be informed in due time.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.